7/15/2026 at 1:54:13 PM
It’s Digital Transformation all over again, which was just the latest name of a proud tradition of IT consulting going back decades.They all have the same promise: unlock business results in your company by deploying work process automation.
They tend to have mediocre results because the low-hanging fruit was plucked long ago, and automating work processes runs into the reality that work processes are not well defined or globally understood. They’re fragmented, with a long tail of special cases, and not amenable to automation. Attempts to unify them causes huge political battles, and the special cases are too numerous to effectively automate.
Maybe things will be different this time, but I wouldn’t bet on it.
by jdlshore