6/8/2026 at 4:50:20 PM
I'm old enough to have been acquired by Computer Associates at a company that acquired my company. CA's business model was to buy companies and then fold their products into an omnibus license, all of their customers, including the ones they just acquired, becoming involuntary licensees whatever the cat dragged in this quarter.It turns out a lot of corporate IT has no idea how to switch vendors in case a product they use gets acquired by a company with this business model.
by Zigurd
6/8/2026 at 5:21:40 PM
> It turns out a lot of corporate IT has no idea how to switch vendors in case a product they use gets acquired by a company with this business model.This always shocks me. I moved a company off of Salesforce in 45 days without a big issue. Day 1 was a bit slower but by day 2 folks were back at full speed. I've pulled off EMR migrations, ERP, accounting, etc. Moving is scary but doable.
Sometimes the execs will just pay rather than risk anything. At my last job I spent 7 months researching and building a migration plan for an app that was literally costing us customers/patients because it was so bad. Came back with a plan to move to a better system (of of 38 I researched), 6 month implementation, $800k/yr savings directly, another $400k indirectly from other tools we could cancel because the new tool would do all of that. The board ignored me and the rest of the C-suite, and went back to the vendor and signed a new agreement that INCREASED the yearly bill from $1.2m to $1.8m/yr. They completely cut me out of all the negotiations, I didn't even know it was happening, and I was the CIO. I quit, and they're now being sold at a firesale price.
by burnte
6/8/2026 at 7:57:19 PM
Why was the board involved in that decision to begin with?by Seattle3503
6/8/2026 at 8:50:50 PM
That is both an excellent question and the root problem at that company. The PE firm was a majority shareholder, drive the board, and there were two board members who were HEAVILY involved in the company. Too heavily, they kept making decisions about them and not the company, and that's why I left. Several months later the PE firm was tired if waiting for results, fired those two board members and sold their share of the company at a big loss.I was really surprised, because one of the two I'd worked with at three other companies, all of which had successful exits (including an inpatient healthcare provider that we ran and sold during COVID!). Something changed, and at this company he made it all about him making the calls and not just trusting his CEO and company staff. He froze out the C-suite, manipulated facts to cause a change of leadership, and in 6 months he forced the new CEO to do all these dumb ideas we'd already tried repeatedly, taking the company from being break even and close to profit to a $2m/month revenue shortfall. There were structural process issues inside the company but he just kept insisting we needed a bigger marketing spend, "marketing can fix any problem."
by burnte
6/9/2026 at 4:24:42 AM
> The PE firmah, can stop there
by LearnYouALisp
6/9/2026 at 6:37:46 PM
Lots are bad, some aren't.by burnte
6/8/2026 at 11:44:01 PM
What is your ERM of choices? Opinion on EPIC?by greazy
6/9/2026 at 1:59:37 PM
I think for most companies EPIC is too much, and EPIC tends to agree, they won't talk to you unless you have at least a thousand providers.I can't pick one over all, it really depends on what your health care company does. I researched dozens to find one for our company, and it was one focused on behavioral health.
In general I'd say stay away from Nextgen like the plague, and avoid Netsmart too. Those are the worst I've ever seen. I could write a small book about Nextgen's failures.
by burnte
6/8/2026 at 5:45:45 PM
Curious what did you move them into from SF? SF is usually treated as this infallible perfect piece of software by non-tech folks, especially those looking to pad their resumes.by fakedang
6/8/2026 at 8:48:07 PM
I worked at SugarCRM for years. It's often easier than one suspects once you figured out what a customer pain points are and show them a less burdensome solve. Most businesses do not need the kitchen sink approach of SFDC or SAP, they just have rarely had that demo'd to them.by zeruch
6/8/2026 at 5:53:31 PM
Do _you_ know what three easy replacements are? If no, how do you know those people are looking to pad their resumes, did you figure that out from your non-SF conversations?by temp_praneshp
6/8/2026 at 8:39:51 PM
SF has worked very hard to cultivate that reputation, and at the end of the day they're mostly an overpriced application host. Once you communicate to the stakeholders that what they have in SF is just another application, and not actually "special", the conversations become a lot easier to have. They feel like Salesforce has them over a barrel at renewal time and helping them understand they CAN move makes a lot of conversations happen.The answer to what have I switched people to is at the end of this post.
One company was using SF as a patient management system because their EMR wasn't set up right. They spent 6 figures a year on SF just to communicate with patients, make and change appointments, send and receive documents, record insurance information, etc. I spend 2 months fixing the EMR and they moved everyone to that, canceled, SF, and saved $200k/yr on SF and another $250k/yr on SF consultants. For a $50m/yr business, that's a lot.
Another was using SF as a ticket system. Those folks we moved to FreshService. $180k down to $15k/yr. From my experience, ticket systems tend to be one of the most common existing applications that get duplicated inside SF. People think they have to build it in SF rather than just linking your apps. There was another company who kept SF for their CRM aspects but we moved them to an external ticket system that linked to SF and cut their SF bill from $550/yr to $270/yr.
Then there have been cases where I'm brought in while in the middle of a development project. One of my favorites was this consulting firm said they could do all these things and integrate their EMR and Salesforce and that they had done it before with their custom middleware. But every month there'd be a new change-order from them where they said certain things weren't possible, and it came with an invoice! They were CHARGING this company to reduce the scope of an approved, signed, paid contract. I jumped in and said, "we're not paying any of these change orders, you don't get to charge us to do less work. You promised all these features, you said your software ALREADY DID them. What's the problem?" Then for two months we went round and round where I was able to offer them methods to do every single feature they said wasn't possible, and then they'd invent another reason they couldn't do it. I said we're done, canceling the contract, not paying any open invoices, not paying the remainder of the invoice, and in exchange I wouldn't recommend we sue them to get back everything we paid so far. Their own lawyer agreed, and we parted ways. They had us sign a Salesforce contract before we even paid them, so we were a year into a 3 years salesforce contract and literally nothing had been built out. By this time it turns out I had a reputation in the salesforce finance department, so it didn't take a lot of arguing to get them to offer a 50% reduction in exchange for paying off the contract immediately and canceling it.
What they get moved to depends on what they actually need. 50% of the time it's not a CRM at all but a more appropriate app like an EMR, ticket system, ERP, scheduling apps, invocing solutions for existing accounting apps, etc.
The rest of the time it'll be to CRMs and marketing tools that already exist, or custom extensions/connectors to their apps or a way to link their apps and a CRM. I've moved folks to Monday, Nutshell, Hubspot (who I don't like either but they're better than SF), a dozen others.
I haven't dealt with a company yet that couldn't move to a cheaper alternative with no loss in functionality. If execs have emotional ties to SF then I can't do anything. I had one client, the sales VP shot down a conversion because he liked being able to say "we run on Salesforce!" Literally. he liked being able to brag they could afford Salesforce. I just left that one alone.
by burnte
6/9/2026 at 4:11:40 AM
> I had one client, the sales VP shot down a conversion because he liked being able to say "we run on Salesforce!" Literally. he liked being able to brag they could afford Salesforce. I just left that one alone.Unfortunately this is what I meant by the braggarts and resume padders. It's usually only after these people leave that the company takes a serious look at their books and then decide that they want to move away from SF.
Salesforce is the most bloated piece of any software I've ever seen, and I've seen Azure. Apples and oranges, yes, but Azure is far more navigable than Salesforce.
Once when planning to buy some property, I watched for 10 minutes as the real estate sales agent painstakingly took about 10 minutes to navigate through and book an apartment for me. Enough time for me to start second-guessing about buying the property. Had SF been faster, I would've been stuck with some really illiquid shit.
by fakedang
6/8/2026 at 6:59:27 PM
Sometimes these deals are backroom friends/frat bros/sex etc and make no sense without knowing that crap.by gedy
6/8/2026 at 8:42:54 PM
Oh yes, I've had proposals rejected for terrible reasons. "I like bragging we can afford Salesforce." "We're special, other companies can't do what we do and other platforms can't do what Salesforce does." "I go back years with Salesbozo, he's giving us deals no one else gets, I trust him." (meanwhile they're paying 10% under list, not a good deal at all).One of my absolute favorites was, "well, our Salesforce consultant is the husband of the VP of marketing so we can't do anything that would eliminate his contract." In the end we got rid of Salesforce, him, AND the VP of marketing.
by burnte
6/8/2026 at 9:11:20 PM
Yeah I hate the double standards here, if someone lower level recommends someone that they know or heaven forbid related to HR acts like they must quash this awful nepotism and scheming ha.by gedy
6/9/2026 at 12:03:04 AM
HR works for leadership. Everything is consistent from that starting point.by ethbr1
6/8/2026 at 5:01:10 PM
The number of corporate IT departments got caught when VMWare licencing shifted from Dell EMC to Broadcom https://www.techradar.com/pro/broadcom-has-allegedly-hiked-v...by Maxious
6/8/2026 at 6:15:11 PM
This still confuses me. It's clear they wanted to 10x licensing costs and /10 customers which assumably raises margins, but i still dont see it working out.My international enterprise and all our business partners moved every broadcom product we have to a competitor. On top of that, they were very aggressive and combative with their sales+cease and desist threats.
They earned enemies for life. Some of us care about business relationships. Broadcom is dead to me and anyone that will listen to me.
by kryogen1c
6/8/2026 at 8:00:24 PM
> They earned enemies for life. Some of us care about business relationships. Broadcom is dead to me and anyone that will listen to me.That's the thing: Broadcom don't. Care, bother, whatever. You are not even a blip.
by justsomehnguy
6/8/2026 at 7:38:36 PM
That's what people have been saying about Oracle for decades, and they're still going strongby nikanj
6/8/2026 at 5:06:25 PM
For context, Broadcom bought CA.by Zigurd