5/3/2026 at 2:29:47 PM
My projects could genuinely benefit from telemetry as I have no idea about usage patterns and my community (mainly artists) is not famous for maintaining a close dialogue with software developers.I haven't bothered because a) opt-out risks a backlash and b) opt-in affects the data so much it becomes useless (much smaller sample and probably self-selecting a certain type of user)
Skimming the comments here, it seems everybody assumes telemetry is always nefarious. I get the distrust of large corporations and other obvious bad actors - but the blanket cynicism for all telemetry here is kinda surprising. Have none of the developers here ever had a need for it themselves?
by andybak
5/3/2026 at 3:10:10 PM
I’m sympathetic to both the default distrust and to devs like you who want telemetry to improve their software and won’t use the data for anything else, but it is because of bad actors and enough dark ad patterns that we just can’t trust companies to play nice, and it’s too difficult to expect people to scrutinize each and every app or site individually. So I get why the default assumption is nefarious behavior.But you’re totally right - telemetry & crash dumps & analytics are helpful & great for devs who care about the customer UX and don’t use the data for advertising or anything other than fixing & writing good software, so it’s a real kind of tragedy of the commons that we can’t have safe, trustworthy, and pro-consumer telemetry.
I went from building a web app that used Google Analytics and some other kinds of anonymous telemetry (and using that data only for identifying functional software & site issues), to building driver software that absolutely cannot send data out, and I wish for telemetry all the time. Not only is it difficult to understand what users are doing, they usually don’t even know themselves and can’t tell me what happened when things crash. The result is that turnaround times for critical issues are in months, when it could be days or hours if we had crash dumps and analytics, the lack of automated reporting hurts users.
I’m not sure there’s a way to separate the good from the bad, to designate some kinds of telemetry as safe and to be able to trust it while disallowing the stuff we don’t want. If that were somehow possible, if anyone has ideas, I would love to help figure out how to make it a reality.
by dahart
5/3/2026 at 8:09:05 PM
Opt-in data is "useless"That's one I have not heard before
Useless for what
Targeting a certain "type of user" perhaps
"I get the distrust of large corporations and other obvious bad actors - but the blanket cycnicism for all telemetry here is kind surprising"
There is effectively no way for a user to determine whether an actor is "bad" or "good" and that definition may vary depending on the user
The user cannot verify how the data might be used or where it might be transferred. As such, there is almost zero incentive for the data collector not to engage in malfeasance (as the user defines that term); deterrents are lacking
Perhaps there is irony in criticising "blanket" cynicism whilst arguing for "default" telemetry. Both suffer from the same "one size fits all" error
by 1vuio0pswjnm7
5/4/2026 at 4:07:03 AM
Begs the question: Why isn't opt-out "useless"Perhaps because only way to get large sample size is to target users who are unaware of "defaults", i.e., remove choice
Perhaps when forced to make a choice ("opt-in"), users will not choose to share data (unless the developer uses dark patterns to manipulate the choice)
Why is that
by 1vuio0pswjnm7
5/3/2026 at 5:54:42 PM
> I get the distrust of large corporations and other obvious bad actors […]> the blanket cynicism for all telemetry here is kinda surprising
Who's providing the telemetry/analytics if not one of same large corporations?
Many devs say they care about user privacy, but very few seem to care enough not to farm surveillance out to a 3rd-party they have no control over.
by deanishe
5/4/2026 at 5:55:53 AM
> Who's providing the telemetry/analytics if not one of same large corporations?Erm. It would be me? The idea was that the app (not a web app btw) would send back data about which features were being used (to a server I control) so I could build up a picture of how often various features were being used relative to other features. Nothing remotely personally identifiable.
by andybak
5/3/2026 at 6:01:35 PM
Telemetry only tells you what users do, not why and doesn't explain their mental models. Try asking directly: open a discussion board (for example Github's Discussions) and encourage them to post about aspects of the software they found puzzling/annoying/inefficient. Take 15 minutes a week to go through the posts to see if anything attracts your attention.by ragall
5/4/2026 at 7:04:09 AM
Normal users don't register on a discussion board to tell about what went well during a normal day.People only bother when something has made them really angry about something and need to vent.
This is why default analytics is the correct option. It gets the average people who don't care about forums and usually won't even bother to change many of the settings. The crowd who doesn't open HN first thing in the morning.
by theshrike79
5/3/2026 at 5:40:32 PM
I feel that I have been a victim of "good telemetry" too, as when advanced product features were removed which were probably not popular but that I personally relied on.by marshray