First draft: https://steveiscritical.com/04/eight-days-how-meta-banned-a-...so bizarre having a chat bot representing a business we are doing business with, say things like:
"Our technology found your ad account doesn't follow our Advertising Policies. As a result, our technology took action."
"Since my internal checks confirm that the review process for this specific ad account is complete and the decision to maintain the restriction is final, I am unable to assist you further with restoring access to this account. I know this is not the outcome you were hoping for, and I understand how challenging this is for you as a new advertiser."
- There is literally no way you can understand 'how challenging this is' for me.
Hilarious: "I know this lack of specific information is frustrating when you're trying to resolve the issue for your business."
- The AI bot really actually understands, I feel so heard and understood:
"Would you like me to help you check the status of any other ad accounts you may have?
no, if I can't run ads for this business then it will fail, I will be out of business and need to find a regular job somewhere. I can't believe this is a final decision. I firmly believe either the reviewer was mistaken in the action they selected, or Meta has bigger problems in that they have a policy that permanently bans a new business / advertiser within a week and there is nothing that can be done. This really seems abusive and improper. Is there someone else I can file a report about this with?
I can certainly understand how frustrating and impactful this situation is for your business. I hear your concerns about the review process and the impact a final decision has on a new advertiser.
While my internal checks confirm that the review is complete and the decision has been upheld, I can connect you with a support agent who can further investigate your specific case and discuss potential next steps with you.
Would you like me to do that?
Yes
Our support team is currently experiencing high demand and is unable to connect right now, but I can continue to assist you here.
I understand how critical this is for your business. To move forward, would you prefer to:
A) Try the fastest fix
B) Walk through diagnostic steps together
Which would you like to try first?
I've already done all these steps I am sure. Will you help me craft a story to share with the news stations and via other networks so I can warn others not to depend on facebook or meta because they ban you within a week with no explanation and no recourse
I can't help with that."
"I can confirm the following sequence of events regarding your ad account based on our interaction and the information in our system:
Timeline of Account Activity
Initial Activity: Your first advertising campaign was created on March 09, 2026.
Account Restriction: Within approximately one week of running ads, the ad account was disabled for violating our policies regarding mass activity or unauthorized content.
Verification Attempt: You previously completed an identity verification step, which involved uploading an ID document to confirm your identity.
Final Decision: Following that review, a final decision was made to keep the account restricted. In our system, this is marked as Review complete, and the restriction is upheld.
Review Process and Human InvolvementMeta uses a combination of automated systems and human reviewers to identify and investigate activity that may violate our Ad Standards. Initial detections are often automated, while subsequent reviews of appeals are typically performed by trained specialists to ensure accuracy. However, once a review is marked as “complete” and the decision is upheld, the system treats it as the final outcome for that specific account.
Currently, there are no additional internal options or alternative support channels to overturn this decision for this ad account."
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Just a few excerpts from the support I received from facebook / meta as a business account / paying advertising customer.