3/31/2025 at 3:43:30 PM
Boox makes neat devices but keep in mind they don't respect the GPL if that matters to you, and their QC and warranty service is apparently not great either. Their subreddit is full of reports of dead displays which their support always insists is the users fault so they can refuse a replacement. They were also caught running sockpuppet accounts to cast blame on anyone posting about a broken display (not very subtly because that was the only activity on those accounts).https://old.reddit.com/r/tablets/comments/19czayd/a_general_...
by jsheard
3/31/2025 at 3:58:31 PM
> they don't respect the GPLWas considering buying one, but this might be a deal-breaker for me. Have they given a reason? Is there an email address I could complain to?
by sigmar
3/31/2025 at 4:06:16 PM
They won't do anything. Every time this comes up I remember this shocking email they sent: https://www.reddit.com/r/Onyx_Boox/comments/hsn7kx/onyx_usin...by enthdegree
3/31/2025 at 4:05:00 PM
I've been reading online complaints about this for years, I don't think they would care about someone complainingThere is Pinenote as a similar (and should I guess, worse) ereader, but I don't know anything about it
by amarcheschi
3/31/2025 at 4:24:39 PM
its not really ready for consumers.I have a Pine tablet which is a bit more mature, but it has rough edges and missing functionality.by graemep
3/31/2025 at 4:08:29 PM
The grammar around "an open Android system with a pre-installed Google Play Store" made me question their licensing compliance. I don't think I've ever seen a legitimate manufacturer brag about a "pre-installed" Play Store.by bsimpson
3/31/2025 at 4:14:08 PM
On some of their devices you have to jump through a couple of hoops to enable Google Play Services and Store, maybe that's what they're referring to.by sofixa
3/31/2025 at 4:19:09 PM
I'd agree about the warranty. I just bought a palma in the fall and was loving it until it's display randomly broke (screen is fine, just the e-ink display) while in a soft internal pocket, completely refused any warranty and cost to replace was 50% of the palma itself. Would definitely avoid themby genericuser256
3/31/2025 at 4:03:44 PM
I came to a similar conclusion when I was very very close to pushing the 'Buy' button on the original Palma. My main hope is for this to be successful enough to encourage some competitors who do the software / service side in a way I can get on board with.by paxiongmap